Customer reviews for Refurbished iPhone 12

I ordered an iPhone 12 on Sunday evening and received a.message to call Back Market on the Monday afternoon. They advised that the colour I had ordered (purple) wasn’t available, however it could come in that evening. I was given the option to wait until the next day upon which they called back to advise I could choose a different colour or receive a full refund. I chose another colour and it arrived the next day via express post. A bit disappointed that the colour I originally ordered was not available, however fantastic customer service by Back Market. The phone condition was excellent with battery at 100% capacity. Screen in as new condition and also the casing had no visible marks. Would definitely order from Back Market again in the future.

I am very satisfied with my first time experience to purchase an iPhone 22 from Backmarket. Not only was it delivered earlier than expected but the refurbished item came with a 100% battery health. Kudos, backmarket! Will come back for more.

This is the second phone we have purchased from back market, my daughter still has her phone that works brilliantly and now my son has a new phone. I would recommend back market 100% thanks for the fabulous phones guys! We will be back.

Easy to navigate website, order arrived on time, 2 phones were exactly as presented on website. My friend and I had both usually purchased late model phones on some scheme or another provided by a major telco; by purchasing a few models behind, with Back Market we have certainly saved thousands (yep, thousands).

My first purchase through Back Market and I'm impressed! The item arrived on schedule (loved the sustainable packaging!) and has worked perfectly. Ill definitely purchase phones this way again. Thanks, guys, for creating a business that is truly sustainable and fair to buyers and sellers.

Really happy with what was received, the smallest dint on the top which was covered by a case. The battery health was at 81% which is at the lower end of battery health that I'd like, but that is what you get when getting a refirub. Wish cases were also sold as an add on - maybe they were just wasn't obvious.

Really good. The phone arrived promptly with charger and key, in excellent condition. I’m being told the battery can’t be recognised and am not sure what that portends but so far it’s been a great customer experience.

Great upgrade to my iPhone experience! I was worried about scammers or poor quality purchase outcomes but that has not eventuated. I’m 72 years old and rely on this technology for personal and part-time work information and communication. Thanks that my purchase was mutually ( for consumer and provider) beneficial!!!!

Bought an iPhone 12 and couldn’t be happier! The device looks like new, the battery is in good condition, and it even came with two screen protectors. Overall, a great purchase – highly recommend!