My phone arrived on time, and in great condition! There were some things that were questionable with my experience, but I am overall very happy! 1. The phone was already set-up when it arrived. It looks like someone just set it up really quickly with no user-specific data loaded in. It almost just looked like a demo phone. I had to do a factory reset on it so that I could set it up with my info. 2. The phone arrived taped to the inside of the box with a lightning cable. Being the 15 it uses the USB-C charger so I'm having to go buy a charger for it, but my phone arrived safely and undamaged so the packing wasn't an issue. 3. I ordered the phone in black but it arrived in blue. I was very happy about this because it was the colour that I originally wanted but just opted for black as it was cheaper, but I'd be upset if I paid more for a specific colour and got something else. Again, these are just very minor things that did not impact my experience, but might impact others!