Loop Mobile AU's customer reviews

263 verified reviews in the last 24 months.

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  • V

    Vishwaroop M.

    Purchased on 26 April 2025

    Verified purchase

    Really impress with the reconditioning. Looks and feel like brand new phone. Battery life is really good and the customer service was prompt and responsive. HAd little nag with shipment but customer service was prompt with communication and updates.

    Item

    iPhone 12 Pro 128GB - Pacific Blue - Unlocked

    Condition

    Premium

    Reviewed in Australia on 29 May 2025

  • E

    Elsja P.

    Purchased on 2 January 2025

    Verified purchase

    I was looking for an alternative to purchasing a new phone ( I wanted a Iphone 13 mini) as I did not want to go into a plan with a CSP. I discovered Back Market (B.M) online, read the reviews and decided to give them a try. This is my first time purchasing a refurbished phone, and I am very happy I did. My phone is working wonderfully well and I would say give them a go if you are interested in an alternative to buying new. The phone I chose, looks like new at half the cost. The process was very easy and I had my phone delivered within a few days. Based on my experience I will certainly look to doing this again, when the need arises.

    Item

    iPhone 13 mini 256GB - Pink - Unlocked

    Condition

    Premium

    Reviewed in Australia on 24 January 2025

  • J

    Jake M.

    Purchased on 3 February 2025

    Verified purchase

    Very happy with purchase. Was in good condition. Can see slight refurbishing marks on the edges of the frame but otherwise in very good condition. 89% battery life. Can’t complain for the price. Shipping was very quick.

    Item

    Apple Watch Ultra (2022) GPS + Cellular 49 mm - Titanium Natural Titanium - No band No band

    Condition

    Good

    Reviewed in Australia on 17 February 2025

  • S

    Sarah G.

    Purchased on 10 November 2024

    Verified purchase

    I have bought a brand new apple watch before and when I tell you that buying refurbished is EXACTLY the same quality and experience. The watch works as new, no issues whatsoever and was beautifully packaged, very fast delivery and lots of updates from the seller. Really worth it and so budget friendly.

    Item

    Apple Watch Series 7 (2021) GPS 41 mm - Aluminium Starlight - No band No band

    Condition

    Good

    Reviewed in Australia on 24 November 2024

  • N

    Natasha S.

    Purchased on 25 June 2025

    Verified purchase

    I’m really happy with the watch. I bought it in fair condition and it looks pretty dam new. If you look extra closely, there’s the odd scratch, but it’s really no where near as bad as what the description makes it out to be. All the health apps & Siri work perfectly smoothly. The only app I find that lags is Spotify when changing songs & occasionally it’ll lag when pressing the crown repeatedly. But the crown scrolling function works perfectly smoothly. Battery function is at 91%. I don’t like how quickly the battery drains when I’m tracking hours of movement, like let’s say hiking for 3 hrs. It will 100% drain out. I think this is an Apple thing though. If I sleep with it charged at 100% I’ll wake up with it at 80% (give or take) which I think is pretty good. If I use it all day (without fitness tracking) I’ll probably have around 60% charge left. I haven’t got an eSIM for it yet so can’t comment on that right now. Also I like the band it came with. All in all, the watch works great.

    Item

    Apple Watch Series 9 (2023) GPS + Cellular 41 mm - Stainless steel Gold - Sport band Black

    Condition

    Fair

    Reviewed in Australia on 16 July 2025

  • N

    Nishant S.

    Purchased on 9 February 2024

    Verified purchase

    Super fast delivery and Phone was in superb condition with no scratches or dents of any kind. I would call it brand new if not for the battery which is at 89%, really good for a refurbished phone. 5* service.

    Item

    iPhone 13 Pro 128GB - Graphite - Unlocked

    Condition

    Good

    Reviewed in Australia on 27 February 2024

  • A

    Amanda L.

    Purchased on 19 January 2024

    Verified purchase

    The phone is like brandnew and doesnt feel like its refurbished its amazing and i would defentily recomment back market for someone whose looking for a cheaper option. It also arrived earlier than expected which is so exciting

    Item

    iPhone 13 Pro 256GB - Silver - Unlocked

    Condition

    Excellent

    Reviewed in Australia on 6 February 2024

  • B

    Brittany S.

    Purchased on 20 January 2024

    Verified purchase

    Phone came quickly and in like new condition with perfect battery health you wouldn't even know it had been used before. This was my first refurbished phone purchase so i was extremely nervous but it was a perfect experience and the warranty provides that extra reassurance. Highly recommend Back Market

    Item

    iPhone 14 Plus 128GB - Starlight - Unlocked

    Condition

    Excellent

    Reviewed in Australia on 25 January 2024

  • R

    Rebecca R.

    Purchased on 4 December 2024

    Verified purchase

    My old iPhone - the XS - was starting to act up (Took ages to call someone and often the calls would fail, apps and site pages took forever to load. Tried numerous restarts and updates, but I think it had just reached the end of its days. I bought it as a refurb in Feb 2021, so it lasted nearly 4 years). So, I decided to upgrade. The iPhone 14 seemed a good alternative - not too expensive and still "young" enough to be useful. Ordering and delivery was super quick - bought the phone on 4 Dec and it was delivered on 6 Dec, with regular tracking updates telling where it was. Transferring everything over from my old phone to my new one was easy, given it was iPhone to iPhone. The 14 itself works very well and I have had no issues so far. The look and feel is great and it is very responsive. Overall, I'm very happy with my purchase. Would recommend it and Back Market. :)

    Item

    iPhone 14 128GB - Blue - Unlocked

    Condition

    Excellent

    Reviewed in Australia on 15 December 2024

  • X

    Xiyu L.

    Purchased on 23 June 2025

    Verified purchase

    Delivery was quick and was very happy with my phone! bought for ( kinda ) digital detox and only keep the essential apps on this one, works great. battery is 100% healthy and very smooth. love backmarket xx

    Item

    iPhone SE (2022) 128GB - Red - Unlocked

    Condition

    Premium

    Reviewed in Australia on 8 July 2025